Overview
Before sending anything back, please contact us with your name, purchase date, order number (if possible), item details, and reason for return. If the product is faulty and within its warranty period (30 days from purchase), we’ll work with you to resolve the issue via email or phone. Faulty items can be returned for a refund or replacement as long as the fault is not due to user error. Please refer to any user manual to troubleshoot potential issues.
Return Process
- Contact us for return authorization before sending back any items.
- Ensure items are well-packaged to avoid damage in transit.
- Use an appropriate postage method, keeping proof of sending. For items over $50, use a tracked service.
If we’ve confirmed the fault, we’ll cover return postage costs. Unauthorized returns or returns of non-faulty items will not have postage refunded, and you may need to pay for re-shipping.
Refunds
Refunds are issued to the original payment method. If returning due to a change of mind, we’ll deduct our original postage costs.
Damaged Goods
Claims for items damaged on delivery must be made within 30 days. Damage reported after this period cannot be accepted.
Right to Cancel
You may cancel within 30 days if the product is unused and in its original, undamaged packaging. Notify us of your intention to cancel and return the item within 7 days.
E-Liquids and Coils
- E-Liquids: Cannot be returned unless there is a manufacturing defect or expired best-before date.
- Coils: Can be returned if unopened and with intact packaging. Faulty coils will be replaced if defective on arrival (not burnt out or used).
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact
us: