About Us

supervapesau.com is an online retail business specializing in vaping hardware and e-liquids. Protecting your personal data is our priority. We comply with Australian data protection legislation, and this privacy notice aims to clarify how we handle your personal information.

As part of our operations, we collect and manage customer data. This notice explains when and why we collect personal information about you, how we use it, under what conditions we may disclose it, and how we secure it.

Our services are intended only for individuals over 18, as we offer age-restricted products.

1. Personal Data Collection

When you place an order, we only request essential information for processing, such as your name, address, email, phone number, and date of birth (if required for age verification). We do not store or access any of your financial information.

2. Use of Your Personal Data

Your data is used solely to process and fulfill your orders. We do not share your information with third parties except with contracted delivery partners for shipping and, if required by law, with age-verification services. In compliance with Australian regulations, we may disclose information to authorities in cases such as fraud prevention or other legal obligations.

Additionally, when you visit our website, cookies may collect information like your IP address, browsing activity, page response times, and any errors. This helps us monitor and improve website performance. Cookies also support site functionality and personalization and may share basic data with third-party services, such as Google Analytics. You can manage cookie preferences in your browser settings.

3. Purpose of Information Collection

We collect your personal information primarily to fulfill your requests for our products and services. This information allows us to:

• Communicate with you regarding orders or inventory issues.
• Maintain records of your transactions.
• Process payments and fulfill orders.
• Verify your age (18+).
• Improve services and offer promotional details that may interest you (with your consent).

4. Your Rights

Under Australian privacy law, you have certain rights over your personal data, including:

• Right of access: Request access to your information and details of how we process it.
• Right to rectification: Have inaccurate information corrected.
• Right to erasure: Request deletion of your information.
• Right to restriction of processing: Restrict how your data is processed.
• Right to data portability: Request an electronic copy of your information.
• Right to object: Object to data processing for specific purposes.

5. Data Protection Measures

We use industry-standard security practices to protect your data, including firewalls, encryption, and restricted access. Our staff is trained in data protection best practices to ensure your information is processed securely and confidentially.

6. Data Retention

Your personal information (name, address, date of birth, email, and phone number) is retained as long as necessary to fulfill orders or maintain your account. Transaction records may be retained for legal or consumer rights purposes, including warranty and tax obligations. We will hold your data indefinitely if you consent to keep an account with us, giving you access to your purchase history.

7. Collecting Your Personal Data

We may collect your data through various interactions, such as:

• Placing an order or contacting us through our website.
• Engaging with us on social media.
• Participating in surveys, promotions, or competitions.
• Leaving reviews on third-party platforms.

8. Use of Your Details

Examples of how we may use your information include:

• Fraud prevention.
• System security.
• Monitoring service usage.
• Improving promotional campaigns (with consent).

9. Marketing Communications

With your consent, we may contact you with product updates, promotions, or marketing information. These communications may be sent via email or social media. We will not use SMS or phone calls without explicit consent, nor will we share your details with third parties for marketing purposes.

10. Complaints and Contact

If you have any concerns about how your data is handled, please contact our Data Protection Officer:

Email:healthycaring@kimweek.com

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

Payment Security

We use secure, third-party platforms like Stripe for payments, ensuring that your financial details are processed directly through their encrypted system. We do not store or have access to any of your financial information. Please refer to Stripe’s security policies for more details.

Secure Checkout

Our website uses Secure Sockets Layer (SSL) to protect your data, especially during checkout. SSL encryption ensures data security between your browser and our server, and it verifies the identity of our website pages.

Third-Party Links

Our site may include links to third-party websites, which are not under our control. We provide these links for convenience and do not endorse their content or privacy policies.

Cookies

Cookies are small data files placed on your device that help us deliver a high-quality website experience. They track browsing and purchase behavior and enable essential site functions. By using our site, you consent to cookie use per our policy.

Cookie Policy

Cookies allow us to enhance functionality, track website usage, and improve customer experience. We do not store identifiable personal details in cookies and only use cookies necessary for essential website functions.

You can manage or disable cookies via browser settings. However, disabling cookies may affect site functionality, including the ability to complete purchases.