FAQ
Here are some questions our customers often ask.
Orders and Shipping
We ship from different warehouses in Australia. Due to the large order volume, please allow us 1-2 working days to process the order. Once the order is processed, you will receive an email with a tracking number in your mailbox. You can track your order on our website based on the tracking number. At the same time, you will receive the product in about 3 working days, which means that from the time you complete the payment to the time the product reaches you, it will be within 5 working days, usually earlier than this time.
You can click on the avatar part of the menu bar and follow the prompts to enter the information to generate your own account. This account can see your shipping address and order delivery status and other information.
You can log in to your account to make changes.
All orders will have a tracking number. The number will be emailed to you when the order is dispatched.If you have Completed payment, please log to your account or track from here https://turevapeau.com/track-your-order/
We do not retain any of your credit card information, and we do not know your credit card information, as this information is only known by your credit card company.
We currently do not charge consumption tax. The amount you pay on the website is completely tax-free and you do not have to pay any other fees.
We are a company that has existed since e-cigarettes first became popular. We have the general agency rights of major brands. We guarantee that the products you buy are the same as what you see in the pictures. Please rest assured.
Returns and Exchanges
We offer a 30-day money back guarantee on any product you purchase, this is out of confidence in the product, if you are not satisfied with the product or it does not meet your expectations, we will not take your money.
If you receive a product that is different from the one shown in the picture, please contact us for a return or exchange.
You need to contact us by email within 30 days to get a replacement, the sooner the better, preferably on the day you receive the goods, but we do not provide exchanges without reason or if you don’t want it anymore.
You can chat with us through the chat software in the bottom right corner or click “Contact Us” and send us the form.
You must contact us immediately. There are two situations here. If the goods have not been shipped yet, we will change the address for you free of charge. If the goods have been shipped and the change of address requires additional charges, then you will need to pay the cost of changing the address.
You can contact us to handle it. If the goods have not been sent out, we can give you a full refund. If the goods have been sent out and you decide you don’t want them, you must pay the round-trip postage for the goods.
Because our products are in short supply, there are often sold-out SKUs. If you find that your favorite flavor or specific product is out of stock when you buy it, you should not place an order, which will waste your waiting time. However, you can pay attention to us frequently and we will update the product inventory frequently.